Administration Assistant

Company overview

Inservio Home is a patient services company specialising in prescription management and the delivery of specialty medications to patients. Our goal is to make life easier for patients.

https://www.inserviohome.com.au/

About the position

We are a collaborative team full of vibrant and passionate people who are determined to support better outcomes for patients.

The Patient Program Associate will provide administrative support to the Inservio Home Program team to ensure they are able to offer professional delivery of services to our clients. This role will assist with processing medication orders, general administrative tasks and answering customer queries.

Hours of work are approximately 20 - 25 hours per week, located onsite in Frenchs Forest, preferably spread across Monday to Friday with some flexibility.

What you will be doing:

• Oversee prescription handling

• Coordinate daily operations by liaising with logistics, Pharmacy, and internal teams, monitor deliveries, and escalate delays or issues

• Manage data entry of order details, including maintaining databases as well as preparing reports/data summaries.

• Assist with the general day to day operations of the Patient Program Coordinators as well as general office administration

• Respond to queries via phone, email, or general correspondence.

What we are looking for:

• Administration experience, with Microsoft Office skills advantageous

• Professional, confident, and friendly communication style - comfortable liaising with internal teams.

• Strong organisational and problem-solving skills, with the ability to prioritise tasks, monitor progress, and proactively escalate issues.

• Collaborative team player with a positive, can-do attitude and willingness to support broader team objectives.

• Medical or healthcare experience is a plus

What we offer:

• Opportunities for professional development and career advancement

• A supportive, collaborative, and inclusive team environment

• Access to EAP services and employee wellbeing initiatives and resources

If you’re a motivated, customer-focused professional, and want to grow with an innovative and dynamic company, we’d love to hear from you—apply now with your resume and cover letter.

You must have full Australian work rights.