Office Manager

About us

Hearing Innovations is a leading provider of hearing healthcare solutions, dedicated to improving the quality of life for individuals with hearing loss by combining innovative technology with compassionate care to deliver audiological services. We pride ourselves on our professional standards, customer-focused approach and a collaborative and supportive workplace culture.

About the role

We are seeking an experienced and organised Office Manager to join our Hearing Innovations on a full-time or part-time basis at Edgecliff, NSW. As Office Manager, you will be the backbone of our operations, ensuring the efficient running of day-to-day administrative functions and providing essential support to our team. This role is pivotal in maintaining a professional and welcoming office environment that enables our staff to deliver exceptional service to our clients. You will manage multiple operational areas and coordinate between employees.

Key responsibilities

1. Oversee day-to-day office operations including implementing clinic protocols

2. Manage reception and administrative duties, including answering phones, greeting patients, and directing enquiries to appropriate staff members

3. Coordinate scheduling and diary management for staff members

4. Handle general accounting and financial administration tasks, such as processing invoices, managing expenses, and reconciling accounts

5. Manage human resources administrative functions, including employee records, payroll coordination, and leave management

6. Maintain office databases and filing systems, ensuring accurate record-keeping and data organisation

7. Ensure compliance with workplace policies, health and safety regulations, and relevant legislation

8. Prepare administrative reports and correspondence as required

9. Liaise with external service providers and contractors to arrange repairs, cleaning, and maintenance services

10. Processing Medicare claims

11. Assisting patients with hearing aids (training will be provided)

What we're looking for

1. Proven experience as an Office Manager or in a similar administrative role within a professional healthcare or service-oriented environment

2. Exceptional organisational skills with the ability to manage multiple priorities and meet deadlines consistently

3. Strong communication and interpersonal abilities, with excellent customer service orientation

1. Proficiency in Microsoft Office Suite and other relevant office management software and systems

2. Competent bookkeeping or financial administration experience, with accuracy in handling financial records

3. Demonstrated knowledge of human resources administration and employment law compliance

4. Professional discretion and ability to handle confidential information with integrity

5. Proactive problem-solving skills and the ability to work independently and as part of a team

6. Attention to detail and commitment to maintaining high professional standards

7. Experience in the healthcare or audiology sector would be highly advantageous

What we offer

At Hearing Innovations, we value our employees and are committed to providing a supportive and rewarding workplace. We foster a collaborative, inclusive work environment where your contributions are recognised and valued. We provide flexible working arrangements where possible to support work-life balance, and encourage open communication with management regarding any adjustments or support you may require.

How to apply

If you are an experienced Office Manager seeking a rewarding opportunity within the healthcare sector, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role to Hearing Innovations.