Administrative and Rostering Officer

Employer: AHAD Enterprise Pty Ltd t/as Scarlet Homecare

Position Title: Administrative and Rostering Officer

ANZSCO Role Details: Office Manager (ANZSCO 512111)

Employment Type: Permanent, Full-time

Salary Range: $80,000 - $90,000 per annum plus Superannuation

Location: 123 Churchill Rd, Prospect SA 5082

ABN: 58 639 928 484

About Business: Established in 2020, Scarlet Homecare is a registered NDIS provider based in South Australia, delivering disability support and care services to participants across Adelaide. We provide a range of participant-focused supports, including community nursing, personal activities, shared living support, life-stage transition assistance, high-intensity personal activities, Specialist Disability Accommodation and support coordination.

Position Overview: We are seeking a highly organised and reliable Administrative and Rostering Officer to support the smooth and efficient operation of our office, rostering, participant records, staff documentation and NDIS-related administration.

Reporting to the Director / Operations Manager, the Administrative and Rostering Officer will play an important role in supporting Scarlet Homecare’s office operations and service administration. The successful candidate will coordinate rosters, maintain participant and staff records, assist with payroll and invoicing documentation, support compliance records, manage office resources and liaise with staff, participants, families and external service providers.

This is a full-time position suited to someone with strong office administration skills, attention to detail and experience in a disability, aged care, healthcare, community services or home care environment.

Benefits

Why Join Scarlet Homecare?

• Competitive salary package.
• Full-time position with a growing NDIS provider.
• Supportive and professional working environment.
• Opportunity to contribute to quality care and support for people living with disability.
• Opportunity to grow and develop your skills in the NDIS and community services sector.

Task & responsibilities

Key Responsibilities

The main responsibilities will encompass, but are not limited to:

• Plan, organise and coordinate day-to-day office administration to support the smooth operation of Scarlet Homecare.
• Maintain and improve office procedures, administrative systems, filing processes, templates and registers.
• Allocate and manage office resources, including workstations, equipment, filing systems, communication tools, administrative systems and office supplies.
• Assign administrative tasks to office, rostering and coordination staff where required, and monitor completion of duties in accordance with business procedures and service standards, and train support where required.
• Prepare, update and maintain staff rosters in line with participant needs and service requirements.
• Coordinate staff availability, shift changes, leave records and roster coverage.
• Assist with allocating support workers to participants based on availability, location, skills, training and participant requirements.
• Maintain participant records, service documentation, schedules of support and relevant correspondence.
• Maintain staff files, employment records, training records, screening checks and compliance documentation.
• Assist with recruitment administration, onboarding, induction records and staff training records.
• Collate timesheets, roster records, leave information and payroll-related documentation.
• Maintain invoices, receipts, purchase records, expenses, supplier records and other accounts-related documentation.
• Assist with NDIS billing administration by collating service delivery records, rostered hours and supporting documents.
• Liaise with participants, families, carers, support workers, nurses, support coordinators, plan managers and external service providers.
• Maintain incident, complaint, feedback, training and corrective action registers.
• Support management with audit preparation, internal reviews, compliance checks and quality improvement activities.
• Ensure administrative work complies with company policies, privacy requirements, WHS procedures and relevant service standards.
• Prepare reports, letters, spreadsheets, meeting documents and administrative summaries for management.
• Maintain confidentiality of participant, employee, business and stakeholder information at all times.

Essential Skills and Abilities 

The successful candidate will have:

• Strong office administration, office coordination or office management experience.
• Experience with rostering, workforce administration or staff scheduling.
• Experience in NDIS, disability support, aged care, healthcare, community services or home care administration, highly regarded.
• Strong organisational and time management skills.
• Strong written and verbal communication skills.
• Ability to liaise professionally with participants, families, staff, management and external stakeholders.
• High attention to detail and strong record-keeping skills.
• Ability to manage confidential participant, employee and business information.
• Experience maintaining participant records, staff records, rosters, compliance documentation and office administration systems.
• Proficiency in Microsoft Office, email, spreadsheets, rostering systems and general administration systems.
• Understanding of privacy, confidentiality, WHS and compliance requirements.

Role Requirements

• Availability to work full-time hours in accordance with business needs.
• Ability to lead office administration in a busy NDIS disability support and home care environment.
• Ability to manage competing priorities and meet deadlines.
• Ability to communicate professionally with management, staff, participants, families and external stakeholders.
• Some local travel may be required for office, training, meeting or service administration purposes.
• This position is open to Australian citizens, permanent residents and holders of valid work visas.

Application Process: Interested candidates are invited to submit their updated CV and a cover letter outlining their suitability for the role. Applications must be complete to be considered. Only shortlisted applicants will be notified.

Equal Opportunity Employer: Scarlet Homecare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualification & experience

Qualifications and Requirements

• AQF Diploma or higher in Business Administration, Management or a related field.
• Minimum one year of relevant work experience. 
• Current NDIS Worker Screening Check and National Police Check, or willingness to obtain. 
• Knowledge of NDIS Practice Standards, privacy, WHS, record-keeping and office compliance procedures is highly regarded.