Client Support Coordinator

Client Support Coordinator

SantéPlus Global Benefits Australia is looking for a dedicated Client Support Coordinator / Customer Support Specialist to join our growing team in Zetland. This role is ideal for someone who enjoys helping clients, solving problems, and delivering reliable support in a professional environment.

As a Client Support Coordinator, you will assist clients with service inquiries, support requests, and account updates while ensuring every interaction is handled with professionalism and care. This position offers the opportunity to build valuable experience in client services, customer support, and benefits administration within a collaborative team environment.

If you enjoy working with people, staying organized, and providing high-quality service, we encourage you to apply.

Key Responsibilities

• Provide professional client support via phone, email, and online communication channels
• Respond to client inquiries, service requests, and account-related questions
• Maintain accurate client records and documentation in internal systems
• Coordinate with internal departments to ensure timely resolution of client requests
• Monitor support cases and follow up with clients to ensure issues are resolved
• Assist with client onboarding and service coordination
• Maintain high standards of customer satisfaction and service quality

Skills and Qualifications

• Previous experience in customer service, client support, account coordination, or administrative support
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and maintain attention to detail
• Comfortable working with CRM systems, email platforms, and office software
• Strong organizational and problem-solving skills
• Ability to work independently and collaboratively in a team environment
• Professional and customer-focused approach to service

About the Company

SantéPlus Global Benefits Australia provides professional client support and administrative services related to employee benefits and client care solutions. Our organization focuses on delivering reliable service, clear communication, and efficient support to clients across Australia.

Pay: $62,000.00 – $78,000.00 per year

Benefits:

• Employee mentoring program
• Health insurance
• Paid volunteer leave
• Professional development assistance
• Referral program
• Work from home

Work Location: In person