Junior Sales Support Officer (Administration)

Kick-start your career with a WA business that's been trusted for nearly 50 years.

At Trevors Carpets, we are looking for a confident, energetic and switched-on Junior Sales Support Officer to join our team at our Osborne Park store.

This is a fantastic opportunity for someone starting out in their career who wants to join a fast-paced retail business, learn from an experienced team, and build a long-term future with a well-established WA company.

You will be one of the first points of contact for our customers, so this role suits someone who is professional, quick-thinking, organised and genuinely enjoys talking to people.

Trevors Carpets is a proudly Western Australian retail business with more than 50 years of history, and we are looking for a Junior Sales Support Officer to join our Sales Support Team at our main Osborne Park store.

About the Role

As part of our Sales Support Team, you will help keep our customer enquiries and internal administration running smoothly. This is a hands-on support role in a busy retail environment, with a strong focus on phone-based customer service and day-to-day administration.

What you'll be doing

• Answering inbound calls for our retail stores and directing calls to the right departments

• Handling general customer enquiries over the phone

• Making outbound calls on behalf of administration and sales team members as required

• Providing general administrative support including copying, printing, filing, scanning, collating and document preparation

• Assisting the wider sales and administration teams with day-to-day support tasks

• Coordinating stationery and amenity orders for the main office and retail stores

• Assisting with light routine workplace duties such as coffee machine pack-down, loading the dishwasher and helping keep shared areas tidy

What we're looking for

• A positive, self-motivated and reliable person

• Excellent attention to detail

• A confident and professional phone manner

• Strong spoken and written communication skills

• The ability to think on your feet and stay composed under pressure

• Accountability and pride in your work

• A willingness to learn, pitch in and support different departments when needed

• A genuine interest in building a long-term career with a business that promotes from within

Why join us?

• Full-time stable role with a respected WA retail business

• Monday to Friday hours only

• Supportive team environment

• Genuine opportunity to grow into other roles within the business

• Be part of a company that values loyalty, hard work and people who want to build a future

Work Hours

Monday to Friday
9:00am to 5:30pm

Remuneration

Level 2 General Retail Industry Award, plus an above-award percentage based on experience, negotiated with the successful applicant.
38 Hours per week, plus 2 hours reasonable overtime
Includes statutory superannuation and 4 weeks annual leave.

Right to Work

Applicants must have unrestricted working rights in Australia.

Communication

Strong spoken and written English communication skills are essential due to the volume of phone calls and daily customer interaction.

How to Apply

To apply, please email your cover letter, resume, and references (if available) to ************@trevorscarpets.com.au.

Because this is a junior role, we understand that your resume may be light on experience. What matters most to us is a strong cover letter that tells us:

• who you are

• why you are interested in the role

• why you believe you would be a great fit for Trevors Carpets

• any experience, skills or personal strengths you have that would help you succeed in the position

We are looking for applicants who can show enthusiasm, professionalism, strong communication skills, and a genuine desire to learn and grow within the business.

If your resume does not contain a lot of work history yet, that is okay, your cover letter is your opportunity to show us why you would be a valuable addition to our team.