Sales Manager

Key Responsibilities

• Serve as a primary point of contact for key clients, ensuring exceptional service and long-term relationships.

• Manage client communications across consultations, appointments, and post-sale follow-ups.

• Oversee the client experience to ensure professionalism and consistency.

• Resolve client issues efficiently while maintaining a positive brand reputation.

• Drive sales performance and support the achievement of sales targets.

• Monitor team performance, team culture and support continuous improvement.

• Lead, mentor, and manage team members across sales and client experience functions.

• Delegate responsibilities, allocate resources, and ensure team members meet performance goals.

• Support operational requirements and undertake additional duties as required.

Skills & Experience

• Proven experience in client-facing roles and sales leadership.

• Bridal sales experience preferred

• Strong leadership and team management skills.

• Excellent communication and relationship-building abilities.

• Highly organised with the ability to manage multiple priorities.

• Professional, solutions-focused approach to resolving client concerns.

• Ability to work in a fast-paced, client-focused environment.