National Sales Support

• Work Location        :   Bella Vista, New South Wales, Australia

• Reporting To           :   Commercial Director

Customer Opportunity Support

• Connect with customers & internal stakeholders to provide technical & regulatory documentation, sample & quotation support.

• Manage process and communication with customers on documentation, sample requests and internal CRM requirements (Salesforce).

• Follow through requests from account managers & customers to ensure timeline superior level of customer support is provided. 

Customer Engagement

• Assist with compilation of information for Quarterly Business Reviews and monthly customer reporting (including liaising with cross functional teams to gather required data).

• Out of office coverage support & action requests for key account managers.

• Capture & connect with new leads to scope commercial potential before handing it over to relevant commercial team.

• Support maintenance of customer data in CRM (Salesforce) .

• As a growth objective, develop into being able to manage& develop a dedicated set of customers

• Support account managers & commercial directors with preparation of innovation days, business reviews & major meetings.
   

Customer Commercialisation Process

• Manage administrative inputs for customer portals.

• Assist with management of new product commercialisation process within CRM (Salesforce).

• Work closely with customer care, credit & finance teams on successful onboarding of new customers. 

Customer Opportunity Management

• Prepare a project opportunity review file and take minutes during stage gate meetings.

• Action Salesforce updates on opportunities as per actions assigned in stage gate meetings.
   

Ways of Working Improvement Initiatives

• Support process implementation and new ways of working to improve Kerry ANZ Voice of Customer ratings.

• Bachelor’s Degree with minimum 2 years relevant working experience (Commercial or Operations professional) in a complex, multi-national organization preferably in the Flavour House or Food Ingredients.

• Solid understanding of the commercial and operations business management practices and procedures with hands-on experience in data analysis, process improvement and coordination work.

• Great Project management skills and organized structured approach.

• Good understanding of food and beverage industry will be an advantage.

• Comfortable managing both internal and external relationships that incudes Commercial/Sales team, General Management, Customers, and other stake holders of different cultures

• Hands-on experience operating in a highly matrixed organization, exhibiting ability to work independently as well as collaboratively as part of a wider team.