About the role

We are looking for a skilled Business Systems Specialist to support the development, optimisation and ongoing performance of our key business systems. These include Pathway (Property and Rates system), Oracle Fusion (Finance and SCM), Oracle Right Now (CRM), Workday (HCM), Aurion (Payroll) along with several niche systems.

You will play a key role within the ICT Digital Services Section ensuring our systems operate efficiently and continue to evolve to meet business needs. Working closely with business owners, functional analysts, and vendors to deliver high quality system support and exceptional service outcomes.

Key responsibilities include:

Taking ownership of standard requests and incidents and resolving a high percentage of requests
Involvement in the design, planning, and implementation of system and process improvements that drive efficiency and business uplift
Managing vendor and stakeholder relationships
Coordinating and delivering upgrades of key systems, inclusive of testing, documentation, and maintenance to support continuous improvement and prevent service disruption
Developing and maintaining documentation that reflects current configuration, integrations, and workflows
Creating and running queries and scripts within databases and other tools
Partnering with subject matter experts and stakeholders to plan and execute enhancements and new functionality

View the position description for more details about the role.

About you

To be successful in this role you will have:

Substantial experience in a business and systems specialist role including performance of design, analysis, planning, system change, upgrades, application lifecycle management and testing
Strong problem-solving skills and experience implementing system changes including user acceptance testing
Working knowledge of relationship database structures and experience in running queries and fundamental Database Administrator activities
Experience in supporting, improving and configuring systems of a similar nature to those listed above
Possession of graduate or post-graduate qualifications in a relevant ICT discipline is an advantage
Ability to work in line with our values of safety and wellbeing, communication, collaboration, integrity, efficiency and leadership

About the benefits

This is a permanent full-time position, with a salary commencing at $110,838 plus 12.5% superannuation.

Positive workplace culture: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
Work/Life balance: Flex time and a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
Diversity and inclusion: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
Learning and development: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
Health and well-being: Access to discounted gym memberships, employee assistance program and special events supporting your physical and mental health
Leave options: Annual leave with 17.5% leave loading, cultural leave and other leave options
Salary packaging: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

About us

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and one of the oldest provincial cities.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

‘Ipswich, a city of opportunity for all. Join us.'

We have a workplace culture built on our values of safety and wellbeing, communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

Join us

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

Please apply online and submit:

A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

Closing date: 25 March 2026

Please direct any related questions to [email protected].

Pre Employment Screening: Successful applicants must agree to provide information for pre employment screening including referee checks, validation of eligibility to work in Australia, criminal history check and may include health assessments, validation of qualifications and licences and other screening checks.

Ipswich City Council is an Equal Employment Opportunity employer: We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.